I’m the one waving my hands around and getting excited!

What do you do at Keystone – and how does that help our clients?

I take strategy and give it shape, turning it into brands, campaigns and visuals that make audiences stop, look and connect. Creativity becomes a tool for growth, not decoration.

Tell us about the moment you thought: “Yes! This is why I do this job.”

It’s that spark when a visual just clicks, when people respond, when conversations start, and an idea takes on a life of its own. That’s the magic I love; seeing creativity unlock attention and open doors for clients.

What’s a personality trait you bring to work that doesn’t show on your CV?

Boundless enthusiasm! I’m the one waving my hands around and getting excited! It’s not just about presenting a finished “ta-da!” moment (although I’ve got to admit, that’s fun), it’s also about helping clients feel part of the creative journey and making the process fun, inclusive and confidence-building.

What’s one thing clients always appreciate about working with you?

I hope that I make things feel clear and achievable. No jargon, no mystery, just a creative process that cuts through complexity and gives them the tools to shine in front of their audiences.

If you could give one tip to someone choosing a marketing partner, what would it be?

Choose someone who listens first, then creates. The best ideas don’t start with a sketchbook, they start with understanding, and the right partner will turn that insight into work that truly resonates.

Chantal Palmer

Head of Creative

chantalpalmer@keystone-marketing.co.uk

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