Teasing out feedback in a much loved parish to deliver well needed insights.
Client: Parish Council
The challenge
An ambitious Parish Council had gathered hundreds of responses to a survey focused on how they could better engage with residents and understand their hopes for the much-loved village, but weren’t sure where to begin.
Our approach
From the source data collected, we extrapolated and reviewed all resident feedback, prepared a report that drew out key highlights and our suggested primary focuses for the next engagement steps, and designed a bespoke presentation (slides and script) for the Council to confidently report back.
We analysed resident feedback and produced a report that enabled the council to confidently report back on the survey results and understand the recommended next steps in the engagement process. The follow-on presentation slides and script:
- highlighted key survey insights in a simplistic visual way
- presented an overview of focus areas, and
- showcased the Council’s commitment to the next stage of work.
Impact
Our independent review of survey data, combined with a fresh perspective, provided valuable insights that gave clarity and confidence the Council team. The associated presentation support strengthened the Parish Council’s delivery to residents at its AGM and set the parameters for future engagement work.
